Data Protection, Privacy and Complaints Procedure
3MG International Limited
DATA PROTECTION STATEMENT - ‘PRIVACY NOTICE’
In accordance with Data Protection legislation, including General Data Protection Regulations (GDPR), we are advising you that any personal and/or sensitive data requested from you will be stored securely and will only be used in order to manage the contract of business, including insurance requirements, we are arranging for you where we have a legal obligation in handling your data. We may also have a legitimate interest in handling your data when dealing with third parties, such as your insurers. This information will only be made available to third parties, such as insurers or their claims handling agents, in order to further manage and service your insurance policy.
We will retain your information for a period of time which is necessary to ensure no further liability, such as any insurance claims, exists. This period will normally be 7 years from expiry of the policy but may be extended for certain types of business.
The types of data vary but typically include name, address, email address, telephone number and date of birth. Other details may be needed depending on the type of insurance required.
For certain types of business we may require sensitive information from you in order to arrange your insurance requirements or service any claims, for example, medical records, which may involve passing such information to insurers or their claims handling agents. If required we will seek your consent to this.
We will not transfer your data outside the EU. Your insurers and/or their third party agents may pass data outside the EU and if so, the terms of your contract with the insurer and/or their third party agents will govern this transfer of data.
You have the right to:-
If you provide data to us about other people you must provide this notice to them before you pass their data to us. You must obtain their consent if this includes sensitive data such as health or criminal record data.
If at any time you wish to know what information we hold on you, or have any queries relating to the above, please contact our director responsible for Data Protection issues at:-
We will retain your information for a period of time which is necessary to ensure no further liability, such as any insurance claims, exists. This period will normally be 7 years from expiry of the policy but may be extended for certain types of business.
The types of data vary but typically include name, address, email address, telephone number and date of birth. Other details may be needed depending on the type of insurance required.
For certain types of business we may require sensitive information from you in order to arrange your insurance requirements or service any claims, for example, medical records, which may involve passing such information to insurers or their claims handling agents. If required we will seek your consent to this.
We will not transfer your data outside the EU. Your insurers and/or their third party agents may pass data outside the EU and if so, the terms of your contract with the insurer and/or their third party agents will govern this transfer of data.
You have the right to:-
- See a copy of the personal information we hold about you, free of charge
- Ask us to delete any of your personal data where there is no legitimate reason for continuing to hold it.
- To have any inaccurate or misleading data corrected or deleted
- Restrict the processing of your data
- Lodge a complaint with the Information Commissioners Office if you are unhappy with the manner in which we store or handle your data.
If you provide data to us about other people you must provide this notice to them before you pass their data to us. You must obtain their consent if this includes sensitive data such as health or criminal record data.
If at any time you wish to know what information we hold on you, or have any queries relating to the above, please contact our director responsible for Data Protection issues at:-
Telephone: +44 (0) 20 4502 1301
Email: [email protected] or [email protected]
Or write to:
3MG International Limited
34 Lime Street
London EC3M 7AT
Email: [email protected] or [email protected]
Or write to:
3MG International Limited
34 Lime Street
London EC3M 7AT
complainTs
We take all complaints seriously. If you wish to register a complaint about our service, then please contact The Complaints Department, either:
In writing at: 3MG International Limited, 34 Lime Street, London, EC3M 7AT
By telephone: +44 (0) 20 4502 1301 Mon – Fri 9:00am – 5:00pm
By email: [email protected]
If your business is placed at Lloyd’s and you are not satisfied with the outcome you can refer matters to the Complaints Department at Lloyd’s. Details are on the Lloyd’s website www.lloyds.com
Telephone 020 7327 5693 or by email to [email protected].
We will acknowledge your complaint within 24 Hours.
If we are unable to settle your complaint with us, you may, if eligible, refer it to the Financial Ombudsman Service either:
In writing at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR or via
www.financial-ombudsman.org.uk or by telephone on 0800 023 4 567 or 0300 123 9 123.
In writing at: 3MG International Limited, 34 Lime Street, London, EC3M 7AT
By telephone: +44 (0) 20 4502 1301 Mon – Fri 9:00am – 5:00pm
By email: [email protected]
If your business is placed at Lloyd’s and you are not satisfied with the outcome you can refer matters to the Complaints Department at Lloyd’s. Details are on the Lloyd’s website www.lloyds.com
Telephone 020 7327 5693 or by email to [email protected].
We will acknowledge your complaint within 24 Hours.
If we are unable to settle your complaint with us, you may, if eligible, refer it to the Financial Ombudsman Service either:
In writing at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR or via
www.financial-ombudsman.org.uk or by telephone on 0800 023 4 567 or 0300 123 9 123.
